Shipping policy

Shipping & Delivery Policy

Processing Times All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Damages and Issues ZUXI is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Discretionary Clause Please note that all shipping-related claims, including requests for replacements or refunds due to delivery issues, are subject to internal review. ZUXI reserves the right to deny claims at our sole discretion based on tracking information and carrier verification.