Refund policy

Return & Exchange Policy

Eligibility: Unused items can be returned or exchanged within 30 days of purchase. Please note that all returns are subject to inspection, and ZUXI reserves the right to deny a return or exchange at our sole discretion if the item does not meet our quality standards.

Warranty Coverage
We stand behind our products with a one-year warranty. If you discover a manufacturing defect within one year of purchase, we’ll provide a free replacement. Contact us at info@zuxipack.com to start the process.

Incorrect or Damaged Items
If you receive an incorrect or damaged item, we’ll make it right by offering a replacement. Each case will be reviewed individually - just reach out to us at info@zuxipack.com for assistance.